Basic Communication Processes to Put in Place

Once you recognize the benefits and consequences for your business, you are ready to implement or improve processes across your organization.

“By having these meetings at regular intervals, you ensure that issues are addressed without harmful lag time.โ€ย 

Regular Communication Schedule

Establishing a standard process for communication helps to keep various constituents informed and brings consistency to your messages. This will not only create clarity but saves time and energy responding to ad hoc requests for information. When an employee asks, โ€œWhat new customers did we bring on last month?โ€ You can respond, โ€œWe publish that information each week in our customer review summary.โ€ Here is an example of a regular communication process:

  • Business Summary.ย Updates from departments and on major initiatives. Weekly.
  • Employee Summary.ย Overview of all employee items such as new employees and benefits updates. Biweekly.
  • Customer Developments.ย New customers, customer deployment and customer feedback.ย Monthly

Establishing this regular process will reduce wasted time and create consistent flow of information to various constituents.

Process is not a dirty word. Youโ€™ll find that process actually improves innovation, creates the stability and opportunity for creativity, and provides the organizational structure to meaningfully implement both. Process also ensures another critical result: an operating structure that helps you manage your business and transforms your daily experience from chaos to control.

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