What You Feel: Our people have to understand that if we are going to bring this to life, we are going to have to work hard and produce results. If we have to motivate our people, we have the wrong people

Perspective: I used to think that the most important thing in building a new business was the right strategy.  What I failed to appreciate, and only learned after making many mistakes, was what Good to Great nailed, which was “people first, strategy second.” I expected people to drive themselves and figured they don’t need to be aligned, engaged or inspired. If they weren’t self-motivated, once they knew what we were really doing, they would be inspired and would hop out of bed at 6 a.m.  without an alarm and say to themselves, I am part of a company that is going to change the world.  They wouldn’t worry about their mortgage, sick child, struggling marriage, aging relative, medical bills or the cost of their bus pass.  It seems silly as I put these words on the page.  Boy was I wrong.

How you take care of your people tells you more about your company and you as a leader than anything.  Nothing demonstrates cultural values more than how you treat your people.  A commitment to your people has many positive effects.  It drives their commitment to the vision.  It creates ambassadors for your company.  When you or your company are criticized, they will defend you.  It creates a recruiting department when you don’t have one.  Customers notice and want to do business with you.  Employees will take constructive criticism .

Treat your people like fungible assets that can be replaced at any time, and watch the negative effects.  When one thing goes bad, ten things will go bad.  When an obstacle occurs, they will blame others.  When you provide constructive criticism, they will look for a job.  When you or your company are criticized, they will pile on.  How you view and treat your employees is more of a reflection you and your company than almost anything you do.

The question you should be asking is, “How do you truly engage your people so that they are not only productive, but deliver at a level which far exceeds your expectations?” And how do you do it so they are fulfilled and excited about what they do with their lives?”  The answer is – what the company does for them. Put this perspective in place and you will see performance you have never seen before.

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