“Listening is a key communication skill.”
Active listening – really listening to, and trying to understand, what another person is communicating to you – will help you. You’ll be able to:
- Pick up on current or potential problems earlier on
- Mitigate risks
- Build relationships
- Lead a team
- Mediate problems
- Negotiate with others
Listening is particularly important when it comes to dealing with customers. After all, every product or service you sell should present a solution to a problem, or provide a person or company with a benefit. By listening to clients, you can more quickly and effectively work out their specific problems and show them how your offerings can solve them or demonstrate how they might receive other benefits.
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