How to Build Trust

There are certain behaviors that are indicative of well-run organizations and teams. Some of these core behaviors such as trust and teamwork—are fundamental to success, especially in the dynamic environment of an entrepreneurial venture.

“Trust does not develop overnight.”

Trust does not develop overnight. Try these techniques to build some:

  • Make a Sacrifice. Make a personal sacrifice for the benefit of the company or a fellow employee. When you are willing to sacrifice for the benefit of others or the company, you demonstrate to others that putting others interests ahead of your own is worthy of their trust.
  • Be Honest and Share Information Completely. Be straightforward and honest with everyone, and expect the same in return. When you are open and honest on a consistent basis, especially when it does not paint you in the most favorable light, you build connections with others on your team.
  • Be Open to Others. Don’t dismiss an idea simply because it doesn’t align with what you had in mind. Take everyone’s feedback into consideration before making a final decision and let others be heard. Sharing ideas is one factor that sets wildly successful businesses apart from those that struggle to grow. Idea sharing allows the best ideas to come to light and creates a mutual respect that starts to build trust.
  • Stand Up for What You Believe In. If you feel strongly about an issue, make sure you voice your opinion, but be prepared to share evidence to support your view. Those that are principled in their approach to issues are viewed to be trustworthy.
  • Follow Through on the Commitments You Make. The easiest way to lose someone’s trust and confidence is to let them down. Make sure you meet your commitments and don’t set deadlines you can’t meet.
  • Learn From Your Mistakes. Mistakes will happen and when they do, own up to them. Taking responsibility and developing a process to ensure the same mistake isn’t repeated is a great way to build trust. This doesn’t have to be a big, soul crushing experience. If we aren’t making mistakes, we aren’t taking any chances. When a mistake occurs, take responsibility. Then, discuss how the same situation won’t have the same result next time. Finally, discuss what you and your team learned from the situation.
  • Encourage Colleagues to be Candid with Others. When a colleague comes to you to complain about someone else, challenge them to go to the person directly. Make them know that you are never going to be a source of gossip behind the scenes because you believe trust is important.
  • Allow Failure. People need to trust that they can act, take chances and fail without liability. Praise those that are willing to take a risk—even if results in a failure.

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